Our Supporter Promise
Our work would not be possible without your support. We understand that when you donate to us you expect your gift to be used wisely, for us to communicate with you in the way you wish, and for us to treat your personal details with respect. That’s why we’re proud to publish Our Supporter Promise.
We appreciate all gifts of all values and promise to process your donation promptly and acknowledge it in line with your wishes.
We will always treat your personal details with respect and integrity and never sell or share them with other charities.
We adhere to the Fundraising Regulator’s Code of Fundraising Practice and Institute of Fundraising’s Treating Donors Fairly policy and ensure all fundraisers, volunteers, external agencies and contractors acting on our behalf do so too.
All of our communications will be honest and truthful. We will share stories of how your donations are helping and provide a true picture of need and impact.
We will always respect your communication preferences and promise to keep our records accurate and up to date.
We will make our annual report and accounts available through our website each year so our supporters can clearly see how their donations are being invested.
We love to hear from our supporters and will always respond to any enquiries promptly and professionally.
Our vision is of a world where everyone has access to books that will enrich, improve and change their lives and this is behind every decision we make.